• Language
  • I was playing the DoubleDown casino Mobile app and chips have disappeared. What happened to them?

    If you’re playing on your mobile device and you feel your chip balance is not accurate, your Friend Bonus is missing and your picture and/or name is not displaying, please make sure that you are logging into the correct account. 

    Whenever you are playing on your mobile device, you have the option to play as a Guest or use your Facebook-linked account.  Your Guest account doesn’t require you to log in to play. Your Facebook-linked account requires that you log into Facebook to get access.

    Your Guest account and your Facebook-linked account are two separate game accounts.  Therefore, your chips, winnings and other attributes will be different between the two accounts. They cannot be interchanged.

    If you want to switch between your Guest account and your Facebook-linked account:

    1. Once the casino lobby loads, select the “gear” icon on the top right of the screen and select Logout from the settings menu.



    2. Select Facebook Login to access your Facebook-linked account or Play Now to access your Guest account.




    Please Note: We know that sometimes families will share a mobile device. If you are attempting to log in using a different Facebook account, you may need to log out of Facebook through the Facebook app before logging in as a different user.


    Rating:Rating of 0 Stars46 Votes
    Was this answer helpful?YesNo
    Topic Information
    • Topic #: 16049-517
    • Date Created: 4/10/2013
    • Last Modified Since: 1/28/2015
    • Viewed: 1177
    Welcome Guest