If you're unable to load the DoubleDown Casino application, if you're experiencing poor performance, or if some part of the game isn't working properly, there are some simple steps you can take that might resolve this quickly.
First, please try the following:
The steps outlined above will help most of the time. If you're still having an issue, restart your browser. You might consider restarting your computer, if necessary. Closing other applications might also help boost performance, especially if you're running other online games as they are likely competing for the same resources as the DoubleDown Casino application.
Still not working?
When you contact us, please let us know which browsers you’ve tried, any specific error messages you see (if any), and what symptoms you are experiencing. If the problem began recently, please let us know the date it started and if that corresponds to any changes to your computer setup. The more information you can provide, the easier it will be for us to get to the root of the problem.