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  • Why can't I load the game?

    If you're unable to load the DoubleDown Casino application, if you're experiencing poor performance, or if some part of the game isn't working properly, there are some simple steps you can take that might resolve this quickly.

    First, please try the following:

    • Leave the game by closing the tab or window
    • Clear the browser's cache 
    • Clear the browser's cookies 
    • Log back in to the game in a new tab or window

    The steps outlined above will help most of the time.  If you're still having an issue, restart your browser.  You might consider restarting your computer, if necessary.  Closing other applications might also help boost performance, especially if you're running other online games as they are likely competing for the same resources as the DoubleDown Casino application.  

    Still not working?

    If possible, please try using a different browser.  If you normally use Internet Explorer, try Firefox or Chrome.  For Mac users, Safari can be a substitute for Firefox. As always, when using a new browser to access the casino, make sure Javascript is enabled and Flash is updated to the latest version. If the problem remains and you’ve been using our Facebook application, try entering our site through http://www.doubledowncasino.com. If after trying all of the above you are still having issues loading your game, please contact us so that we can try and determine the cause of the issue. 

    When you contact us, please let us know which browsers you’ve tried, any specific error messages you see (if any), and what symptoms you are experiencing.  If the problem began recently, please let us know the date it started and if that corresponds to any changes to your computer setup. The more information you can provide, the easier it will be for us to get to the root of the problem. 



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    Topic Information
    • Topic #: 16049-610
    • Date Created: 5/15/2013
    • Last Modified Since: 4/30/2014
    • Viewed: 155379
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