Submitting a request on our help site
If you want to start with writing up your message to our team, click Submit a request in the top right corner of your screen.
However, you will be prompted to create an account after submitting your request, so you may wish to begin with the account sign-in/creation. Click Sign in at the top right corner to open the login prompt, as shown below.
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Sign in with Facebook is a fast login process that saves you from having to create another password. Or use your email address and set a password for your account on our help site. If you have emailed our team in the past and need help signing in, use the Request password link under the Sign in button. If you have never emailed us, click Sign up. |
Don't worry, we don't need much information--just your name and email address so that we can get back to you.
After you fill out the form and click Sign up, we'll send a message to the email address you provided. Click the Activate account link in our message, then create a password for your support account. (If you don't receive our message within a few minutes, check your spam folder, and add support@doubledowncasino1.zendesk.com as a trusted email address for the future.)
Important: If you do not complete this process, we will not receive any support requests you may create. Your account must be created and verified before you can contact our team.
You will then return to the front page of the help site. Click Submit a request again, and you will be taken directly to the contact form.
Now that you have completed the DoubleDown support registration process, you can contact us quickly and easily anytime. Just log in again with the credentials you chose.
To submit a request from within the mobile app
| To get started, tap the gear icon in the upper right to open the Settings menu. |
| Next, tap NEED HELP located in the bottom left corner. From here, you can browse our library of support content. | ||
| If you are unable to find the answer to your question, tap the large + icon in the bottom right corner of any help page. |
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Among the options that appear, choose Contact Us to create a new support ticket or View Tickets to return to an existing support ticket. Tap the x to leave this menu at any time. |
From here, please enter a subject line and choose the category that best fits the reason for your request. Next, tap OK and enter your message. When your message is complete, tap Send in the top right corner of the window.
If you have never contacted us before, you will receive our replies within the app itself. There is no in-app notification to alert you when we have replied. To view your ticket and read our replies, return to the Settings menu, tap NEED HELP, +, and View Tickets.
If you have contacted us before through the website, we will attempt to link these two accounts, so you may receive replies both in the app and via email at the address we have on file.
Warning: If you log out of your DoubleDown Casino account, you will lose your support history. Please do not switch accounts while awaiting a support reply; if you use multiple accounts on your device, it may be best to use our help site to contact us, so we can reply via email.