If you have been asked to submit a screenshot or video capture to our Customer Experience team, it can be sent via your email reply as an attachment or uploaded through the Help Center.
To upload a file:
First, sign in to the DoubleDown Casino Help Center. Click or tap your name at the upper right corner, and choose My activities.
You will see a list of support requests. Click the subject line of the issue to which you would like to attach a file.
Below the text box you would use to type a new reply, you will see a row of icons. Hover your mouse over an icon to learn more. For attachments, you will use the paperclip icon.
Click the paperclip icon to browse your device for the file you wish to upload. Alternatively, you can drag the file and drop it into the reply box.
After the file has been added, simply add any message to the text field, and click the Submit button to send your attachment.