If you need to contact our Customer Support team about a purchase for DoubleDown Casino chips, you will be asked to provide your receipt. If your transaction was very recent, the app store might not yet have sent an email receipt, but you can look up your purchase history and take a screenshot to send us.
Important: Never send us a copy of your bank or credit card statement. Those contain sensitive personal information that should never be transmitted over email. Only send the transaction details or purchase history from the store where you bought the chips (Apple/iTunes, Google Play, Amazon, Facebook, PayPal, or Xsolla for DoubleDownCasino.com).
We have provided a list of links to relevant help pages for the platforms in question as the steps to navigate these platforms are subject to change.
Xsolla (for chips purchased on DoubleDownCasino.com)