Our developers are aware of a current issue preventing players from redeeming promotional links from an Android device. We are already working on the fix for this issue, but in the meantime, there is a simple workaround.
Simply visit our page via a web browser on your device, such as Chrome, instead of using the Facebook app.
- In your browser, go to Facebook.com.
- If you are not already, please log in with the Facebook account connected to your DoubleDown Casino account.
- Visit the DoubleDown Casino Facebook page. (https://www.facebook.com/doubledowncasino)
- Tap the link for the promotional offer you want to redeem.
- Facebook will attempt to load in the default web browser. When the error message appears, tap the three dots in the upper right corner and check the box for Desktop site or Open in External Browser.
- The DoubleDown Casino app will launch, and you will receive the promo as expected.
Thank you for your patience as we work to resolve this issue.