DoubleDown Casino's virtual concierge, Penny, now has the ability to deliver free chips automatically, every day!
To start getting chips directly from Penny, visit DoubleDown Casino's Facebook page, and click the Message button on the right hand side.
A Facebook Messenger popup will appear. Click the Get started button.
Follow the prompts as Penny explains her process, and claim your first reward! Interact with Penny daily by tapping a button on her replies, and you will keep receiving bonuses.
If you miss a day, that's fine! While missed days cannot be collected after they expire, you can easily get back in the groove. Just tap one of Penny's reply buttons to let her know you're ready to start getting your bonus chips again. Her immediate reply will attempt to deliver the chips from the expired day, so you will encounter an error if you try to claim them. However, once you are back in her delivery routine, you will start to see fresh daily chips at the scheduled time thereafter, as long as you continue to engage!
Please note that this is not a true communication channel. Messages are not read by any member of our Social Media or Support teams, and no individualized responses will be sent.
This help site is always the proper method to reach Customer Support.