Several regions have implemented age verification requirements for mobile gaming apps like DoubleDown Casino. It is now necessary for our app to verify the age of the registered user who is attempting to launch our game. This process looks at your device's appstore account profile to identify the age listed there. If your age/birthday is incomplete or inaccurate, the game cannot proceed.
We have provided instructions below to resolve this issue for Android devices with the Google Play store.
- Launch the Google Play Store on your device.
- Tap on your profile at the upper right.
- Select Personal info.
- Select Birthday.
- Verify that your birthday is accurate.
If you are still having trouble, clear your appstore cache:
Go to Settings
Select General or Applications
Choose Application Manager
Find and select Google Play Store in the list of applications.
(Note: you may first have to select Storage depending on your Android version)Choose Force Stop followed by OK
Choose Clear Data followed by OK
It may be necessary to close and relaunch the appstore and/or DoubleDown Casino to fully resolve this issue. Restarting your device is also a valuable troubleshooting step after a change to your profile or settings. If you are still unable to launch DoubleDown Casino after following the instructions for your device, please contact our Support team for further assistance.