Several regions have implemented age verification requirements for mobile gaming apps like DoubleDown Casino. It is now necessary for our app to verify the age of the registered user who is attempting to launch our game. This process looks at your device's appstore account profile to identify the age listed there. If your age/birthday is incomplete or inaccurate, the game cannot proceed.
We have provided instructions below to resolve this issue for iPhone or iPad.
- Launch the Settings app on your device.
- Tap on your profile at the top.
- Select Personal Information.
Verify that your birthday is accurate.
Note: Some devices also have a setting called Age Range for Apps in this menu. If you see this option, tap it, and enable access for DoubleDown Casino.
It may be necessary to close and relaunch DoubleDown Casino to fully resolve this issue. Restarting your device is also a valuable troubleshooting step after a change to your profile or settings. If you are still unable to launch DoubleDown Casino after following the instructions for your device, please contact our Support team for further assistance.