Several regions have implemented age verification requirements for mobile gaming apps like DoubleDown Casino. It is now necessary for our app to verify the age of the registered user who is attempting to launch our game. This process looks at your device's appstore account profile to identify the age listed there. If your age/birthday is incomplete or inaccurate, the game cannot proceed.
We have provided instructions below to resolve this issue for Android devices using the Samsung Galaxy app store.
- Launch Galaxy Apps on your Samsung Galaxy device.
- Select Menu at the bottom right, then the gear icon for Settings at the top.
- Select Samsung account, then Profile info.
- Select Date of birth.
- Verify that your birthday is accurate.
If you are still having trouble, clear your appstore cache:
Go to Device Settings or Menu
Select Apps
Choose Galaxy Store
Select Storage
Choose Clear Data
It may be necessary to close and relaunch the appstore and/or DoubleDown Casino to fully resolve this issue. Restarting your device is also a valuable troubleshooting step after a change to your profile or settings. If you are still unable to launch DoubleDown Casino after following the instructions for your device, please contact our Support team for further assistance.